Your privacy is important to us. We developed this Privacy Statement so you know how we collect, use, share and store your personal information.
This Privacy Statement applies to all websites, applications (“apps”) and products on which this Privacy Statement is shown. If a Knog website, app or product links to a different privacy statement, then that privacy statement will apply to your use of that site, app or product.
Collection of your Information
We may collect information about you in a variety of ways. When you visit b2b.knog.com.au, our servers capture the IP addresses, domain names and network identifiers of our users. In some countries, including those in the European Economic Area, this information may be considered personally identifiable information under applicable data protection laws. This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, and other similar usage information. We use this information to measure the use of our Site and to improve the content of our Site.
E-mail addresses and other personally identifiable information such as first and last name, home or other physical address, telephone number and other similar information are known only when voluntarily provided by a visitor for registration of product purchase, newsletters and communications, sweepstakes, contests or other participation of visitors in any available online interactive activities. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.
Use of your Information
Having accurate information about you permits us to provide you with a smooth, efficient and customised experience. Specifically we may use information collected about you via the Site to : (1) contact product owners in response to product recalls, (2) to understand the use of our Site and make improvements; (3) to fulfill prizes; (4) to respond to specific requests from visitors; (5) to obtain parental consent from visitors under 18 years of age (or the applicable age of majority if higher in a particular jurisdiction), where necessary; (6) to provide any necessary notices to our visitors or their parent or guardians, where necessary; (7) to protect the security or integrity of our Site when necessary; (8) to send you notices and solicitations regarding the Site, our products or our Affiliates; (9) to share with authorized retailers and distributors of our products to promote our products to you, and (10) in general to promote and market our products and/or products of our Affiliates to you.
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Processing personal information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, for example to tailor our marketing to you, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), these interests will generally relate to: operating our platform and communicating with you as necessary to provide our services to you, responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under the age of 13 without their parent’s or parental guardian’s consent, we will delete that information as quickly as possible.
Cookies and Web Beacons
Data from Social Networks
Data from ModeMaker App
Data from Knog Mobile App
Data from Contests, Giveaways and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys may be collected on the Site.
Security of Your Information
We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Retaining your information
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Data protection rights
If you are a resident of the European Economic Area, or in certain other situations, you have the following data protection rights, which you can exercise by contacting us using the details below:
The right to access, correct, update or request deletion of your personal information.
The right to object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. Alternatively, you can indicate your marketing preferences for email, phone and postal marketing during registration or at any time by contacting us using the contact details provided below.
The right, if we have collected and processed your personal information with your consent, to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
If you have any questions or concerns about our use of your personal information, please email us at [email protected] or by post to:
Knog Pty Ltd
2 – 6 Gwynne St
Cremorne, VIC 3121
Telephone: (+61) 3 9428 6352